Returns Policy

Here at Nao Prism we want you to be 100% happy with your purchase, that’s why we offer a returns & exchange policy. Please read the following information carefully to ensure that you are fully aware of the restrictions within this policy and our obligations to you:

Change of mind returns

If you are not 100% satisfied with the product purchased directly from the Nao Prism website, the Nao Prism returns policy allows you return the item/s back to us for a refund for the price paid, or exchange for an item of the same value provided the following terms are met:

• You return the item within 30 days of the original shipment date
• You provide the original order ID and email address
• The item is still in original condition, meaning it is undamaged and in complete original packaging

If these conditions are met, Nao Prism will arrange an exchange or refund for the price paid for the product. The customer is responsible for and must prepay all shipping charges, and shall assume all risk of loss or damage to the product while in transit. Nao Prism reserves the right to not offer an exchange or refund if the above-mentioned terms are not met.

6-months limited hardware warranty

In the rare case that your Nao Prism light is not performing as expected, Nao Prism offers a 6-months limited hardware warranty. For more information regarding this warranty, please refer to the booklet included with your Nao Prism light.

For more information on the Nao Prism returns terms & conditions, please contact us.